Shipping Policy

 Canwil Textiles, Inc. Last updated: September 19, 2026


 

Where we ship from

All orders ship from our manufacturing facility in Auburn, Georgia. We manufacture in-house; orders are not drop-shipped or fulfilled by a third party.

We ship throughout the United States and Canada. For destinations outside these, contact sales@canwiltextiles.com before ordering.

Lead Times

Custom products are made to order. Standard production is 21–28 business days from order confirmation. If you need it sooner, rush service is available — see below.

Ship-by dates mean the date your order leaves Auburn — transit time is additional. A screen with a ship-by date of the 15th arriving in California will not be on site on the 15th.

Stock components generally ship within 48 hours.

 

Rush Orders

If you need something faster than standard production, rush service is available at checkout. Rush pricing depends on how far out your need-by date is:


15–21 business days from order Rush
8–14 business days from order Priority rush
5–7 business days from order Expedited rush
Fewer than 5 business days Not available online — contact us

Rush fees are shown before you confirm your order and cover expedited production, not expedited freight. If you also need faster transit, tell us and we will quote it.

Business days exclude weekends and our published holidays.

 

Freight and Carriers

Large screens and multi-item orders usually ship by LTL freight rather than parcel. Freight deliveries are kerbside by default. If you need a lift gate, inside delivery, a residential delivery, or a delivery appointment, tell us before we ship — these are additional services and cost more.

Smaller items ship by parcel carrier.

SHIPPING CHARGES

Shipping is quoted separately and is not always included in the price shown at checkout. Where freight is not included, we will confirm the cost with you before your order ships.

Customers with their own carrier account may ship collect — provide the account number with your order.

 

Title and Risk

Goods ship FOB Origin, Auburn, GA. Title and risk of loss pass on delivery to the carrier. We will assist with carrier claims but the claim is against the carrier.

 

Receiving your Shipment

Inspect before you sign. Note any damage or shortage on the delivery receipt before signing. A clean signature on a damaged shipment makes a freight claim very difficult to pursue.

Report damage or shortages to sales@canwiltextiles.com within 2 business days, with photographs of the product and packaging.

 

Delays

We will tell you as soon as we know if your order will be delayed. We are not liable for delays caused by carriers, weather, or other events outside our control, but we will do what we can to help.

 

Contact

Canwil Textiles, Inc. 1520 University Dr., Auburn, GA 30011, USA 678.985.5434 · sales@canwiltextiles.com

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